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Faster treatment for civil servants with e-guarantee letter. |
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Wednesday, 08 August 2007 |
SEREMBAN, 8 Aug, (The Star) -- Five hospitals in the Klang Valley have introduced the e-GL (electronic guarantee letter) facility for civil servants effective Aug 1.
Public Services Department director-general Tan Sri Ismail Adam said the five hospitals are the Putrajaya Hospital, Ampang Hospital, Sungai Buloh Hospital, Selayang Hospital and Serdang Hospital.
According to him the move was to make it easier for civil servants who would no longer need to go to their workplace first to get guarantee letters before proceeding to the hospital for medical treatment and admission.
The guarantee letter would now be available online under the Human Resources Management Information System (HRMIS) introduced by the Public Services Department.
Ismail said HRMIS was part of the Government's efforts to improve the public delivery service and the management of its human resources.
"We want all government agencies to immediately update their employees’ records within HRMIS. This is your responsibility," he said in a circular to ministry secretaries-general, state secretaries, local councils and statutory bodies.
Ismail said HRMIS was now being expanded to include other government agencies and departments to make it easier for the public to conduct transactions with the Government.
He said among the particulars that should be made available in HRMIS are the employee’s employment details, rank, details of spouse, children and parents, place of employment and salary.
When contacted, Cuepacs president Omar Osman welcomed the move, saying the much-awaited system would allow sick employees to get treatment faster.
"Under the old system, sick employees would have to get the guarantee letter from their office and only then go to the hospital.
"Imagine the hassle a sick person has to go through," he said.
Omar said Cuepacs had also received complaints from members who were admitted into second class wards although they were entitled to first class simply because they did not have the guarantee letter.
"They are only upgraded when a family member goes to the sick employee's work place and comes back with a guarantee letter," he said.
He expressed hope that the system would be expanded nationwide as soon as possible and that it would cover all government hospitals including the National Heart Institute. |
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Last Updated ( Friday, 18 January 2008 )
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